Chapter/Section

Objectives

Chapter 1. Planning Maintenance for Complex Networks

Plan and document the most common maintenance functions in complex enterprise networks

1.1 Applying Maintenance Methodologies

Evaluate commonly-practiced models and methodologies for network maintenance

1.2 Maintenance Processes and Procedures

Identify the processes and procedures that are a fundamental part of any network maintenance methodology

1.3 Network Maintenance Tools, Applications, and Resources

Identify, evaluate, and select tools, applications, and resources to support network maintenance processes

Chapter 2. Troubleshooting Processes for Complex Enterprise Networks

Develop a troubleshooting process to identify and solve problems in complex enterprise networks

2.1 Applying Troubleshooting Methodologies

Identify troubleshooting principles and evaluate troubleshooting methodologies

2.2 Implementing Troubleshooting Procedures

Plan and implement troubleshooting procedures as part of a structured troubleshooting methodology

2.3 Integrating Troubleshooting into the Network Maintenance Process

Plan and implement troubleshooting and network maintenance procedures to effectively support each other

Chapter 3. Using Maintenance and Troubleshooting Tools and Applications

Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks

3.1 Using Cisco IOS Software for Maintenance and Troubleshooting

Use Cisco IOS commands to gather information in support of diagnostic processes

3.2 Using Specialized Maintenance and Troubleshooting Tools

Identify tools used for specific maintenance and troubleshooting processes

Chapter 4. Maintaining and Troubleshooting Campus Switched Solutions

Practice maintenance procedures and fault resolution in switched environments

4.1 Troubleshooting VLANs

Diagnose VLAN, VTP, and trunking problems using the IOS command line interface

4.2 Troubleshooting Spanning Tree

Diagnose spanning tree problems using the IOS command line interface

4.3 Troubleshooting Switched Virtual Interfaces (SVIs) and InterVLAN Routing

Diagnose problems with SVIs and interVLAN routing

Chapter 5. Maintaining and Troubleshooting Routing Solutions

Practice maintenance procedures and fault resolution in routing environments

5.1 Troubleshooting Network Layer Connectivity

Diagnose network layer connectivity problems using the IOS command line interface

5.2 Troubleshooting EIGRP

Diagnose and resolve problems in EIGRP

5.3 Troubleshooting OSPF

Diagnose and resolve OSPF problems

5.4 Troubleshooting Route Redistribution

Diagnose and resolve problems when redistributing routes

5.5 Troubleshooting BGP

Diagnose and resolve problems when using BGP to connect to Internet service providers

Chapter 6. Troubleshooting Addressing Services

Troubleshoot NAT/PAT, DHCP, and other services

6.1 Identifying Common IPv4 Addressing Service Issues

Understand common issues related to NAT/PAT and DHCP

6.2 Identifying Common IPv6 Routing and Tunneling Issues

Identify common IPv6 routing and tunneling issues

Chapter 7. Troubleshooting Network Performance Issues

Identify and troubleshoot network performance issues.

7.1 Troubleshooting Network Application Services

Describe network application services

7.2 Troubleshooting Performance Issues on Switches

Diagnose performance problems on Catalyst switches

7.3 Troubleshooting Performance Issues on Routers

Identify and troubleshoot performance problems on routers

Chapter 8. Troubleshooting Converged Networks

Troubleshoot wireless connectivity, VoIP, and video

8.1 Troubleshooting Wireless Issues in a Converged Network

Identify common issues when integrating wireless capabilities into a network

8.2 Troubleshooting Unified Communications Issues in a Converged Network

Identify common issues when integrating voice into a network

8.3 Troubleshooting Video Issues in a Converged Network

Identify common issues when integrating video into a network

Chapter 9. Maintaining and Troubleshooting Network Security Implementations

Practice maintenance procedures and fault resolution in a secure infrastructure

9.1 Troubleshooting Secure Networks

Describe security features commonly implemented in complex networks and explain how those features affect the troubleshooting process

9.2 Troubleshooting Management Plane Security

Diagnose and resolve problems related to management plane security features

9.3 Troubleshooting Control Plane Security

Diagnose and resolve problems related to control plane security features

9.4 Troubleshooting Data and Services Plane Security

Diagnose and resolve problems related to data plane security features

9.5 Troubleshooting Branch Office and Remote Worker Connectivity

Describe issues related to branch office and remote worker implementations

Chapter 10. Review and Preparation for Troubleshooting Complex Enterprise Networks

Practice maintenance procedures and fault resolution in a complex environment

10.1 Troubleshooting Complex Environments

Diagnose and resolve problems in integrated, complex enterprise networks